- Shipping Policy
Areas We Ship To: At the present time, we only ship to the 48 states of Continental United States, Alaska and Hawaii.
NOTE! All orders require someone to sign for them at time of delivery. If you are not available to sign for your package, your orders will be left on doorway, porch, hallway, ect...
We use US Postal Service for shipping. The standard shipping and handling charges in the continental USA are as follows:
FREE GROUND SHIPPING ON ALL ORDERS OVER $75, except Alaska and Hawaii.
Standard delivery within the 48 contiguous states:
$0.01 - 9.99 = $5.95
$10.00 - 19.99 = $6.95
$20.00 - 29.99 = $7.95
$30.00 - 49.99 = $9.95
$50.00 - 74.99 = $11.95
$75.00 - 99.99 = $13.95
$100.00-149.99 = $15.95
$150.00-199.99 = $17.95
$200.00-249.99 = $19.95
$250.00-299.99 = $20.95
Over $300.00 = 7% of Total
Alaska and Hawaii will be ship by air only. Shipping costs will be assessed at the time of checkout.
Additional costs for Rush Shipping options (if available) will be displayed within the order process. Ground shipping is not available to AK or HI.
For the 48 contiguous United States, PAINRX offer Ground shipping and 2-4 days expedited shipping. For Alaska and Hawaii orders, we ship 2-4 days by air only. The default shipping is Ground Shipping (for heavy-weight items, it may be Freight Shipping).
Orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise. Most orders are usually processed and shipped within 24 to 48 hours of receiving your order. Orders are not process or ship on Saturdays, Sundays, or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. We try our best to always have stock on hand, but occasionally items may sell out before more inventory arrives. If possible we will drop ship your order directly from the manufacturer. We will charge your account for the item even if it is on backorder. Paid orders have first priority when backorders arrive. If at anytime you wish to cancel your backorder, as long as the item has not already shipped before you cancel, your account will be refunded in full right away. If shipped, the item must be returned and then a full refund will be issued.
The number of days your order takes to reach you depends upon the shipping method you chose and your location. If you chose expedited shipping, your order will reach you in 2 to 4 business days. Ground Shipping can take between 3 and 10 business days, depending on what part of the country you are shipping to (West Coast takes the shortest, East Coast is the longest). "Business days" do not include Saturday, Sunday or Holidays. Some items may list a stock status of "temporarily out of stock". This means we are waiting for our next shipment from the manufacturer. We receive daily shipments from our various distributors; pre-ordering this item will automatically prioritize your order once we receive this item.
Manufacturer Direct Shipping:
Some products we carry are ship directly from the manufacturer. Except for custom or special order item, which may take up to two weeks to ship, most manufactures ship their product within 24-48 hours. Items are shipped via UPS Ground or USPS Parcel. We can confirm the date the item was shipped and, upon request, provide you with tracking information. Please call our customer service number.
Oversized Shipping Costs (O/S)
Some larger items are oversized and require special handling. Shipping charges in the item description are in addition to standard shipping and handling charges. These charges are shown in parentheses next to the item's price.